Subscription Terms & Conditions

Welcome to Dear Mama Post 💌
By subscribing, you agree to the following terms designed to keep everything transparent and simple for both of us.

1. Subscription & Billing

Dear Mama Post is a recurring monthly subscription. When you sign up, your subscription will automatically renew each month on the same date unless paused or cancelled prior to renewal.

Payment is processed at the time of purchase and on each renewal date thereafter.

You may choose between monthly, multi-month, or annual plans (if offered).

2. Cancellations & Pausing

You may cancel or pause your subscription at any time.

To avoid being charged for the next month, cancellations must be made at least 3 days before your renewal date.

Once a payment has been processed, that month’s envelope will still be sent and is non-refundable.

3. Shipping & Delivery

Envelopes are sent once per month via NZ Post.

Please ensure your shipping address is correct at checkout. Dear Mama Post is not responsible for delays caused by incorrect addresses provided at the time of purchase.

Delivery times may vary depending on location and postal service conditions.

4. Lost or Damaged Mail

If your envelope arrives damaged or does not arrive within a reasonable timeframe, please contact us within 14 days of the expected delivery date.

While we are not responsible for postal delays once shipped, we will always do our best to find a fair and kind solution.

5. Refunds

Due to the curated and limited nature of each monthly envelope, refunds are not available once an order has been processed.

If there is a genuine issue with your delivery, please reach out so we can make it right.

6. Product Variations

Each month’s contents are thoughtfully curated and may vary. Images used for promotional purposes are examples only.

We reserve the right to make small changes to included items where necessary.

7. Privacy

We respect your privacy. Your personal information is collected solely for the purpose of processing your subscription and delivering your envelope.

We do not sell or share your information with third parties except where required for payment processing and shipping.

For full details, please see our Privacy Policy page.

8. Changes to Subscription Terms

We reserve the right to update these terms if required. Any significant changes will be communicated clearly to subscribers.

A Final Note

Dear Mama Post is created with care and intention. This subscription is meant to feel gentle and joyful — not complicated. If you ever have questions, please reach out. We are always happy to help.

Privacy Policy

Dear Mama Post respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, and protect your information when you subscribe or interact with our website.

1. What Information We Collect

When you subscribe or make a purchase, we may collect:

  • Your name

  • Email address

  • Shipping address

  • Payment details (processed securely through our payment provider)

  • Any information you voluntarily provide (such as messages or survey responses)

We only collect information necessary to deliver your subscription and provide customer support.

2. How We Use Your Information

We use your information to:

  • Process and manage your subscription

  • Deliver your monthly Dear Mama Post

  • Communicate important updates about your subscription

  • Respond to customer enquiries

  • Send optional email updates or marketing (you can unsubscribe anytime)

We do not sell, rent, or trade your personal information.

3. Payment Security

Payments are processed through secure third-party providers (such as Stripe, or PayPal). Dear Mama Post does not store or have access to your full payment details.

4. Sharing Your Information

We only share your information with trusted service providers when necessary to operate the business, such as:

  • Payment processors

  • NZ Post or shipping providers

  • Email marketing platforms

These providers are required to protect your information.

5. Storage & Protection

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

Your information is stored securely through our website hosting and business systems.

6. Your Rights (NZ Privacy Act 2020)

Under New Zealand law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate information

To make a request, please contact us using the details below.

7. Cookies & Website Data

Our website may use cookies to improve your browsing experience and analyse website traffic. You can adjust cookie settings in your browser at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

9. Contact Us

If you have any questions about this policy or your personal information, please contact us at:

info@dearmamapost.co.nz.